Travel and holidays to south Italy - Holiday accommodation in Apulia, Sicily, Amalfi Coast, Calabria, Basilicata and Eolian Islands.

BOOKING CONDITIONS AND

BOOKING CONDITIONS

HOW TO BOOK

Please browse Web-brochure pages to find your DESTINATION and the Accommodation/Hotel of your choice. If you should require further details send us an information request and we will give all our personal assistance. Once you have found the accommodation that you prefer please fill the check availability form to make sure the property you require is still available on the dates you specify and send the completed booking form to us. When you will accept the Booking Conditions on the Booking Form you will do so for yourself and on behalf of any other persons named on the booking form, including those substituted or added by agreed amendment. Forward your deposit of one third of the full calculated online stay/rental costs, which must be arranged to reach us within 7 days or your reservation will be cancelled. Please refer to the confirmation email you will receive when confirming your booking for arrangements. No commitment exists until we receive the above and we have returned an e-mail with receipt for payment of your deposit.

PAYMENT OF BALANCE

When we receive payment, into our bank account, for the balance of rental due, which must be not less than 45 days before departure, we will forward detailed information on your booking & instructions on how to reach the accommodation if not enclosed in the Accommodation/Hotel Web-brochure pages. Late payment will be liable to an administration fee not higher than € 50.00 (Euro). If the balance is not received by us, we shall be entitled to cancel the booking, without prejudice to our claim for cancellation charges as stated in this document and to retain the deposit. Please remember that reminders for Payment of Balance will not be sent.

BOOKINGS

Accommodation may only be used by the persons named on the booking form: Sub-letting is not permitted. If one of these persons should be prevented from taking up the booking by illness, jury service, redundancy, unavoidable work commitment or the death or serious illness of a close family member, the booking may be transferred to another person provided that: the transfer is requested in writing at least one week in advance, that the request is accompanied by documentary proof of the reason for the transfer. The administration fee will be €30.00 per booking, plus all charges of whatever nature levied by SISI.VG's suppliers. Clients should be aware that some suppliers, particularly airlines, may charge a 100% cancellation fee and the cost of a new ticket.

AMENDMENTS

In the event of an amendment to a confirmed booking a fee of €30.00 will be charged to cover administration costs. In the case of a minor amendment (eg. cancellation of a pre-booked car) this charge will be applied per booking; in the case of a major amendment (eg. change of holiday dates, accommodation or resort) this charge will be applied per person. If you should require a major amendment within 8 weeks of departure, the alteration will be treated as a cancellation of the original holiday (attracting cancellation charges) and will be regarded as a new holiday booking.

CANCELLATION

Should you wish to cancel your confirmed booking, you must advise us in writing or by e-mail at least 60 days before departure. In the event of cancellation, that shall be effective only when notification is received by e-mail, we reserve the right to retain all or part of the rental paid. The following charges will be applied as a proportion of the Total Holiday Cost:

Cancellation period before departure	Percentage
45 days or more	Deposit only
44 days - 29 days	45%
28 days - 20 days	50%
19 days - 15 days	70%
14 days - 0 days	100%

Once the holiday has commenced no refund will be made. If you decide to alter the arrangements after the commencement of the holiday, i.e. change of accommodation, you will be deemed to be breaking your commitment with us. We do not therefore accept liability for any loss, damage or additional expenses which you or your party incure and no refunds will be made. In the unlikely event that we may have to cancel your booking for reasons beyond our control, we shall immediately offer you alternative accommodation. Should that not meet with your approval, any rental paid will be refunded in full, there will be no further claim against us and we will have no further liability whatsoever to you.

LIABILITY

We accept no liability in respect of any loss or damage of any kind caused by wars, threat of war, natural disasters, fire or theft, riots, floods, storms etc., or by any event that constitutes "force majeure".

BREAKAGES

For the Self Catering properties no items, fixtures or fittings shall be removed from the accommodation or left outside at any time. We reserve the right to ask for a breakages deposit, payable to us before departure or on arrival.

AIR TRAVEL

We are able to offer flights through various air travel companies and agents. But they or us do not own or control and do not have any connection with or interest in any of the airlines. The airlines are independent and we SISI.VG Ltd do not accept any responsibility whatsoever for their acts, default and/or omissions. Please remember that flight times are only estimates and cannot be guaranteed as they are provided by Airlines and are subject to change because of such matters as air traffic control restrictions and weather conditions. In the event of a flight delay we will not be liable for any compensation or loss of holiday enjoyment, unused hotel accommodation and any other losses of the kind.

SPECIAL REQUIREMENTS

Any special requirements must be advised to us in the booking form and we will confirm that they have been passed on to the relevant party at whose discretion the service will be provided. We do not guarantee compliance of any special request and do not accept any liability for non-provision of the same. Adding requests after booking may incur an amendment charge.

SISI TRAVEL

undertake to advise you of any material changes known to them prior to your departure. They cannot accept responsibility for any information not contained in this Web-brochure being confirmed verbally by them unless they subsequently reconfirm this in writing by e-mail.

PROPERTIES

Self Catering properties are to be left clean and tidy, but normally there is a final cleaning fee to be paid.

COMPLAINTS

In the event of cause for complaint, you should contact us immediately by telephone and confirm the details in writing or e-mail whilst you are still in occupation of the property or other accommodation. SISI.VG Ltd. shall have no liability of any claim that is not made within this period of time, and in any event, the liability shall not exceed the amount paid by the client for the property or other accommodation.

DESCRIPTIONS

SISI Ltd. honestly believe that all statements made in their Web-brochure are correct. Every reasonable effort has been made to describe the properties and environs and to provide the amenities described. We cannot therefore be held responsible for any changes that become known after the Web-brochure pages are published nor can SISI Ltd accept liabilities for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, water and electricity cut-offs by the public bodies for maintenance, etc., delays of travel services etc., weather conditions, invasion of pests, owners negligence resulting in loss, injury or accident. In most cases the descriptions have been provided by the Hotel or Property Administrators but SISI Ltd has no reason to believe that at the time of publishing the documents in the web-brochure were not accurate and true to the reality. If an accommodation is equipped with air-conditioning, the period and time of functioning of the system is at the discretion of the Accommodation/Hotels' manager/proprietor. All distances stated are approximate. Excursions and trips are subject to demand at any given time. The use of sports facilities such as tennis courts, swimming pools and others described in the Accommodation/Hotel Details are at managers' absolute discretion and may be closed due to maintenance, etc., SISI Ltd accept no liability for this whatsoever. These conditions shall be governed by International Law.

GENERAL INFORMATION
RENTALS	The rents are calculated depending upon the type of accommodation: Hotel Rooms, Suites, Apartments, Villas and Bungalows. Rooms, Suites and other accommodation with boarding facilities are priced per person per day. Self Catering Apartments, Villas and Bungalows are priced per property per week. For the months of July and August fortnightly bookings (minimum) are accepted. For the rest of the year, weekly bookings are accepted provided they slot in with other bookings.
RENTS INCLUDE	stay or property rental. In most cases they also include electricity/gas & water, bed linen & small towels (see each Accommodation/Hotel details). Beach towels are not provided and it is recommended that you take your own bath towels.
CHANGEOVER	day is usually Saturday or Sunday depending upon the accommodation. If the stay begins on a Saturday and is a weekly booking your departure day from the accommodation will also be Saturday. You should arrive not earlier than 14.00 hrs and not later than 22.30 hrs and leave not later than 10.00 hrs. However, very occasionally, exceptions can be made.
BREAKAGES and CLEANING	For self-catering properties we reserve the right to ask for breakages deposit payable to us before your departure or on arrival. Properties are to be left clean and tidy but normally there will be a final cleaning fee to be paid. We do also ask that our clients respect the properties and treat them with care. We rely on clients' honesty to inform us of any damage/breakages, so that, the matter can be dealt with before the next clients' arrival.
BOOKING AND PAYMENT	It is best to request information or check availability to make sure that the property of your choice is available. If it is, please fill and send our online booking form and we will hold it for 7 days only, pending the receipt of the deposit of one third (1/3) of the full stay/rental costs, rounded up to the next five Euros, payable by credit card or bank transfer. Please refer to the confirmation email you will receive when confirming your booking for payment arrangements. Once payment of the deposit is received by our bank, the property is booked we will send confirmation by e-mail and of any special requirements you may have, if these can be supplied.
THE BALANCE	of stay and/or rent will be due not less than 45days before departure. Late payment will be liable to an administration fee not higher than € 50.00 (Euro) and/or cancellation of your holiday. On receipt of the final balance, we shall send detailed information on your booking & instructions on how to reach the accommodation if not enclosed in the Accommodation/Hotel Web-brochure pages.
LATE BOOKING	accommodations booked within 45days of departure must be paid for, in full, at the time of booking.
CURRENCY	All prices shown are in Euros (€), unless specified differently. All payments are to be made in Euros. For converting the currency to Pounds (£) please refer to the currency converter icon.
ACCOMMODATIONS	We have done our best to ensure that the descriptions are honest and accurate. The Self Catering properties are owned by southern Italians and they do not cater for the Mass tourist market. Self Catering properties normally have shower and/or bathroom with hot and cold water, kitchen area with fridge, cooking hob, some with ovens, all with cold water, some with hot water. Please remember that in warmer climates, furnishings are often simpler and fewer and tastes are different. All the owners are proud of their accommodation and may, from time to time, visit to attend to their property. "Double bedrooms" do not necessarily have double beds, but they may have two singles. .
OCCUPANCY	The most suitable occupancy for the property is always the first number stated. However, extra beds/bed settees are available to allow up to the second number.
INFORMATION	If you have any queries or other requests, please send us an information request as we are always happy to provide you with additional information if available.
INSURANCE AND TRAVEL ARRANGEMENTS	It is essential to provide for the unexpected, insurance, both before and during your holiday. Insurance caters for most contingencies from the cancellation of your holiday, in circumstances beyond your control (thus insuring deposit for rent, air fares, etc.,) to almost every conceivable problem that can spoil a holiday. The use of a car is strongly recommended for all our accommodations. For your air travel, car hire and insurance please tick the relevant boxes in the check availability pages of the Accommodation/Hotel you choose and/or contact us and we will give all our personal assistance.